Global People'sRefund & Cancellation Policy
Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy explains the rules regarding payments, cancellations, and refunds for online practice tests, study material, PDFs, and e-books available on the Global People's Academy (Go) Online Practice Test Platform, available at https://go.gparm.com.
By purchasing any paid test or digital study material on this platform, you agree to this policy.
2. Nature of Services
All products and services provided on this platform are digital educational services, including:
- Online practice tests
- Premium mock tests
- Study material, PDFs, and e-books
Since these are digital products that are delivered instantly after purchase, special refund rules apply.
3. Demo Availability Before Purchase
Before purchasing any paid test or study material, users are provided with demo tests or preview content wherever applicable. These demos help users understand the format, difficulty level, and quality of the tests and materials.
Users are advised to review the demo content carefully before making a purchase decision.
4. No Refund Policy
Once payment is successfully completed and access to the purchased test or study material is granted, the amount paid is non-refundable.
This is because:
- Digital content is delivered instantly after payment.
- Access codes are generated and shown immediately.
- The user receives full access as per the purchased tests.
Therefore, after successful access is provided, cancellations and refunds are not allowed, except where required by applicable law.
5. Cancellation Before Access
If a payment is made but access to the test or material has not yet been granted due to a technical issue, the user may contact support through the Contact Form for assistance.
In such cases, the issue will be reviewed and resolved appropriately, which may include providing access or taking suitable corrective action.
6. Access Code Usage Rule
The platform operates on an access code system. Each purchased test provides a specific number of allowed attempts. Once the allowed attempts are completed, the access code automatically becomes inactive.
Completion of allowed attempts will be considered as full utilization of the purchased service, and no refund will be applicable thereafter.
7. User Responsibility Before Purchase
Users are responsible for reviewing the following before making a purchase:
- Test details
- Price of each test
- Demo tests and preview content
By completing the payment, the user confirms that they are satisfied with the product description and terms.
8. Technical Issues
If a user faces any genuine technical issue such as payment success but access not generated, they should immediately contact support. The issue will be verified and resolved as quickly as possible.
However, technical issues related to user devices, internet connection, or incorrect information entered by the user are not eligible for refund.
9. No Guarantee Clause
Purchasing a test or study material does not guarantee any specific score, rank, or success in real examinations. The platform is meant only for practice and preparation.
Refunds will not be granted based on dissatisfaction with performance, marks, or exam results.
10. Contact and Support
For any payment-related concern or technical issue, users may contact us through the official Contact Form.
We aim to respond within 24 hours and provide necessary assistance.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in services or legal requirements. Continued use of the platform after any update means you accept the revised policy.